How does shipping cost?

How long does it take to get the order?

How does it shipped?

Where do we deliver?

What can I do if it takes longer tan expected?

The tracking is not up to date

Can I ship my order as a gift?

Can I change my gift?

How are our products packaged?

How does shipping cost?

Orders to UE cost 5€

Orders out of UE cost 6€

Free shipping. Orders of more than 120€ have free shipping… DID YOU HEAR? FREE SHIPPING!!!

Sometime we could make temporal offers of free shipping, so, we encourage you to join our newsletter to be aware of that special dates.

How long does it take to get the order?

  1. EU and rest of Europe: 7-10 labor days
  2. Rest of the world: 10 – 20 labor days.

These are estimated average delays. It could be a little bit more or a little bit less. There are exceptions, so, you can read about that in….

How does it shipped?

We ship your orders by La Poste. La Poste, as member of the Union Postal Universelle sends to the other public mail services.

All our orders are shipped with a tracking code that you can track by online. If you want an additional insurance against missing packages or any damage, you can ask us for it, and we’ll do it for you.

Where do we deliver?

 

Almost everywhere. The UPU covers every country in the world (at least, as we know). Maybe we are missing any country (we have no idea if our products could arrive to North Corea), or specially difficult place (i.e. jungle, dessert, Antartic Scienteific Bases or ISS).

What can I do if it takes longer tan expected?

As we told the delay we give you are statistical average. There are many issues that can make it take a little more of time, like:

  • Unexpected events: Postal Services strikes, natural climatic catastrophes, Kaiju attacks.
  • Postal services accidents: For example, your postman is beaten by a dog, your neighbor takes your delivery communication, or the package is really in the end of the postman bag.
  • Custom services: As we deliver everywhere we can’t control custom facilities and their process. We know the mail is controlled randomly, at that it could tajke one jour or two weeks. Usually, if the product is in the custom facility, the tracking code will tell you.
  • Dementor attack.

Be patient. We don’t have many other ways thgan you to find the package. If the delay is longer than expected without any notice, please, contact your post office, because probably they have your package waiting for you. IT HAPPENS MORE USUALLY THAN YOU THINK

If it doesn’t appear anyway, contact us and we will find the package.

The tracking is not up to date

You can track your package here. Once the package has left France you can follow your order in your local postal service. La poste will inform you always of the main events (out for delivery, delivered…) but, usually, you can find more detailed information in your local service’s website.

Anyway, if for a big while there are no updates, we recommend you to ask in your post office, and, if you need contact us for do the same here.

Can I ship my order as a gift?

Of course. We love gift and we love sending gifts. You just need to put the delivery address, different of the facturation address (if not, what kind of gift would it be?). The invoice is send by e-mail, so, the gifted won’t know (at least by us) the price of your gift. If you want any special words with your package, please, contact us and we will do it.

Can I change my gift?

If the your frienddoesn’t like he gift your friend is more Team Lannister tan Team Stark, you should do two things: know better your friend, and ask us for a change. In the 15 days after the gift reception you can ask and we will be pleased to change your product for another of the shop. Unfortunately, you should carry wih the shipping of the first gift to us.

 How are our products packaged?

Nowadays we have two different kinds of package:

  1. Classic: A simil-velvet sealed bag. It’s small, light and it accomplish with its final goal, preserve your accessory from the dust, scratches, and dirt. Shipping costs are smaller because of its weight.                                           
  2. Collector: It’s a hard case in bioplastic or carton box with a pad. This model preeserves your accessory and it gives a more special look for a gift. It also allows you to have exposed your accessories. It costs (for regular products) a Little more and shipping costs could be bigger but in the silver collection and sets.